LoTW Sign-in is failing

[ac5aa]

I'm not sure what I've done wrong - LOTW logins report back that the userid/password are incorrect. I've tried my usual password, and I've changed the password twice at lotw.arrl.org and can't seem to get a login to work. If I go directly to the LoTW web site, it works every time. Can anyone shed some light on this? I can't imagine why it isn't working (has for years!).

Stumped,
Duane

2020-01-25.png (36.18 KiB) Viewed 4102 times

[N6VH]

Do you have any special characters (#, @, etc.) in your password? If so, that might be the problem.

73,
Jim N6VH

[HB9VQQ]

Duane, does your Station Location in TQSL match with the one configured in Log4OM ?

73
Roland

[ac5aa]

Jim and Roland -
Thanks for the quick responses - yes, the station location, "AC5AA-Home" matches, and there is only one special character in the password - it was provided by the LOTW web site when I requested a password change. It is the leading character and I've entered it 2-3 times making sure it is correct. I'm assuming the password given with the TQSL certificate is the same one that is used for the LOTW web site, and the same one changed when a change is requested for the web site. Regardless, none of the ones I've set and tried work for some reason.

[HB9VQQ]

Duane, thanks for clarification. The password for the logon to the LoTW website and the TQSL certicate passwords are independent from each other. You could try to change your website password to one without any special characters in it and then try again.

73
Roland

[ac5aa]

Thanks, Roland - I'll give that a try when I get home later today. You mentioned the special characters in your first post but I didn't try changing it.

73, Duane

[ac5aa]

Thanks for the help - indeed, eliminating the special character in the password solved the login problem. I'm not sure why, but it took a considerable amount of time for the download of QSL information to occur - between 12-15 minutes. Maybe the 160m contest guys are all uploading this afternoon . . .

Thanks again for the help.

[HB9VQQ]

Glad it is working now for you Duane. I believe in strong passwords, too bad we have to compromise security for now by using weak passwords in order to get it working...

73
Roland