Provider Look up doesn't work

oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Provider Look up doesn't work

Post by oe5mzl »

Hello!

Since one or two days the Info Provider Look up doesn't work.
None of the 3 Accounts doesn't work with LOG4OM.
But my account of qrz.com works normally, but not the call sign look up with LOG4OM.

What do i do wrong?

Best regards
Martin
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KI5IO
Log4OM Alpha Team
Posts: 1798
Joined: 16 Aug 2015, 16:30
Location: Plano, TX

Re: Provider Look up doesn't work

Post by KI5IO »

oe5mzl wrote: 02 Oct 2021, 18:51 Hello!

Since one or two days the Info Provider Look up doesn't work.
None of the 3 Accounts doesn't work with LOG4OM.
But my account of qrz.com works normally, but not the call sign look up with LOG4OM.

What do i do wrong?

Best regards
Martin
Martin,

When in the Configuration / Info Provider tab be sure to check/tap the button at the right side of each info location (QRZ, HamQTH, etc.). Tapping that button will confirm (or not) of your login and password is working.

See image below that I used with another OM late last night with similar question here on Forum.
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73 - Nolan Kienitz - KI5IO
Plano, TX
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Hello!

I know this menue in the settings.
But the request works on one computer but not on my ham radio computer.

I have installed everything new but it doesn't work.

i don't know what the problem is.

best regards
MArtin
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G4POP
Log4OM Alpha Team
Posts: 10753
Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

Firewall

Antivirus

Typos
73 Terry G4POP
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Firewall and antivirus deaktivated.
it doesn't help.
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G4POP
Log4OM Alpha Team
Posts: 10753
Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

Make sure your passwords don't include special characters like

+×÷=/_€£¥!@$$%^&*-":,;?()
73 Terry G4POP
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

The Passwort is correct.
I copied the password from word and typed it more then two time in. nothing works.
I tested my password on the other computer. and if i typed the wrong password, log4om says, wrong password.

On the PC in the shack the error message is
[Qrzcom] error in Logon: [qrzcom] call is not valid.
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KI5IO
Log4OM Alpha Team
Posts: 1798
Joined: 16 Aug 2015, 16:30
Location: Plano, TX

Re: Provider Look up doesn't work

Post by KI5IO »

oe5mzl wrote: 03 Oct 2021, 15:52 The Passwort is correct.
I copied the password from word and typed it more then two time in. nothing works.
I tested my password on the other computer. and if i typed the wrong password, log4om says, wrong password.

On the PC in the shack the error message is
[Qrzcom] error in Logon: [qrzcom] call is not valid.
Martin,

Looking at the error message you posted I'm guessing that the call-sign you are using is mis-keyed.

My experience with 'copying & pasting' logins and/or passwords can sometimes include unseen control characters. Not always, but occasionally it can happen.

Something is not right in syncing up with your login and password from one PC to another.
73 - Nolan Kienitz - KI5IO
Plano, TX
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Hello Nolan!
I have tried to change my password on hamqth and tried this at log4om.
I have changed from german to english keyboard layout.
My call sign is oe5mzl there could be z and y changed, but nothing helps.

i have no idea, where the mistake is.

best regards
martin
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KI5IO
Log4OM Alpha Team
Posts: 1798
Joined: 16 Aug 2015, 16:30
Location: Plano, TX

Re: Provider Look up doesn't work

Post by KI5IO »

oe5mzl wrote: 04 Oct 2021, 18:33 Hello Nolan!
I have tried to change my password on hamqth and tried this at log4om.
I have changed from german to english keyboard layout.
My call sign is oe5mzl there could be z and y changed, but nothing helps.

i have no idea, where the mistake is.

best regards
martin
Martin,

You noted above that Log4OM V2 and connections to the noted sites is working on one computer, but not on the new one.

Is it still the case that your connections, etc., still work FB on the one computer?

Or is this a completely new installation on the ham radio computer and it has never worked?

I'm just trying to better understand the sequence of events from your posts.

I think you have noted:

- Log4OM V2 is working on one computer and all connections, etc. (HamQTH and others) are working fine.
- You have now installed Log4OM V2 on a new / ham radio computer and none of the logins, links, etc. are working.

Am I mis-understanding that basic flow? Of course it would not be the first time, but I'm just trying to help get this resolved for you.
73 - Nolan Kienitz - KI5IO
Plano, TX
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