Apart from a couple of emails from friends I was surprised to have received 37 support request emails while I was asleep, an all-time record in all the years I have been providing amateur radio software support!
With one exception they were all because the user had not read the user guide or watched the videos, the exception was a question about something I had failed to document.
Each one had to be replied to and in a few cases multiple email exchanges were required (These were for the users that required the ‘Read the manual for me sir’ service! So, by the end of the morning I had sent over 60 emails to users!
The user that astounded me most was an amateur from the East coast of the USA who had emailed me at 11.30hrs the previous evening, bear in mind by then I was asleep, because he was annoyed at “having all of these dammed columns displayed in the Recent QSO window” An hour later he sent me another very irate email because he had not received a reply from me! Half an hour after that he threw all his toys out of his pram and started to swear and curse about the terrible user support from Log4OM.
I responded to him firstly explaining that the time zone difference meant I was in bed and secondly directing him to the relevant pages of the user guide to change the recent QSO layout, all I hasten to add without rancour or in an argumentative manner.
Several hours later I received another email from this guy, I imagine when he got out of bed, which was another huge rant suggesting that we should provide a 24 hour support line and that he did not understand the user guide so was scrapping Log4OM and going to tell all his friends what awful software and support we provide, I did not respond!
Having cleared the emails I checked the forums for support questions which luckily our other team members had mostly resolved. After that the day proceeded fairly normally.
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