G4POP wrote: ↑
04 Jul 2018, 13:31
Found your issue was as follows, not a Log4OM bug
1. You have not installed Log4OM to run as an administrator
2. You have an incorrect email address in the Clublog field of the Log4OM/Options/External logs/Clublog email address field
I corrected the email address and upload worked immediately and the QSO was marked Y and the date inserted in the Clublog status and date fields
Club Log does not require an email to log in, you can only use a name and password, I just checked, I logged out and back in with a username and password ONLY, so the email is not part of the problem.
Also, it is true that Log4OM was not installed as Administrator, but in the section on this issue in the manual, it does not state that the upload will not work if Log4OM is not installed as an administrator. Even elsewhere in the manual, which I reviewed for this issue again, it simply states that some functions will not work, it does not state WHICH functions do not work if not installed as admin.
And another issue, as I wrote Terry in an email -
Log4OM does NOT give any indication of an error when the upload fails, all it displays is a message that a process is running - wait, doesn't that strike anyone as strange? If it can't upload then it should present the user with an error message "Error upload failed wrong username or password". This would be logical.
If it presented an error, then the user would be able to help himself more at that point armed with information that the login failed for a specific reason
. If no error is displayed, then why would the user expect that an error occurred - any error at all? As it is it does not show an error
. I am presenting this as a suggestion.
So I will thank Terry for his valuable time and I enjoy the software, and hope that you realize that by users posting these types of issues you can improve either the manual and or software, not every solution is an obvious fix for the average user. I wouldn't spend all this time reporting these things if I wasn't a dedicated user!