lookup window greyed out.

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K0AY
Advanced Class
Posts: 98
Joined: 22 Jan 2013, 17:58

lookup window greyed out.

Post by K0AY » 10 Oct 2017, 13:08

I note that the lookup window no longer functions for me. Can I presume that this is a change in QRZ's policy?

Art
K0AY

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G4POP
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Posts: 4444
Joined: 21 Jan 2013, 15:55
Location: Burnham on Crouch, Essex UK

Re: lookup window greyed out.

Post by G4POP » 10 Oct 2017, 16:47

Which window - Screen shot please
73 Terry G4POP

K0AY
Advanced Class
Posts: 98
Joined: 22 Jan 2013, 17:58

Re: lookup window greyed out.

Post by K0AY » 10 Oct 2017, 21:58

Capture.PNG
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G4POP
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Joined: 21 Jan 2013, 15:55
Location: Burnham on Crouch, Essex UK

Re: lookup window greyed out.

Post by G4POP » 10 Oct 2017, 22:05

What call sign are you looking up
73 Terry G4POP

K0AY
Advanced Class
Posts: 98
Joined: 22 Jan 2013, 17:58

Re: lookup window greyed out.

Post by K0AY » 11 Oct 2017, 00:30

It stays greyed out for any callsign including yours. My setttings for HAMQTH and QRZ have not changed in the external logs setup page.

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G4POP
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Posts: 4444
Joined: 21 Jan 2013, 15:55
Location: Burnham on Crouch, Essex UK

Re: lookup window greyed out.

Post by G4POP » 11 Oct 2017, 08:10

select HamQTH for the lookup in the Options instead of QRZ
73 Terry G4POP

K0AY
Advanced Class
Posts: 98
Joined: 22 Jan 2013, 17:58

Re: lookup window greyed out.

Post by K0AY » 11 Oct 2017, 09:56

It is still greyed out Terry.

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G4POP
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Posts: 4444
Joined: 21 Jan 2013, 15:55
Location: Burnham on Crouch, Essex UK

Re: lookup window greyed out.

Post by G4POP » 11 Oct 2017, 10:21

As you can see below and using your call sign its all working OK for me so I have to suspect one of the following

1. No internet connection
2. Wrong user name and/or password
3. Unacceptable characters in user name or password like *&^%$£"@?
4. Something blocking the lookup like anti virus, malware or firewall


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73 Terry G4POP

K0AY
Advanced Class
Posts: 98
Joined: 22 Jan 2013, 17:58

Re: lookup window greyed out.

Post by K0AY » 11 Oct 2017, 13:46

Many thanks, I appreciate your suggestions and will track it down

73
Art

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