Provider Look up doesn't work

oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

In the shack i have an old computer (4 Years) with win10, which works with log4om.
But the performance of the system was really bad. So moved to win 7.
Log4om worked after the reinstallation.

In the last few days I may have reinstalled wsjt or n1mm, after which log4om no longer works properly.

but I set up the whole computer from scratch. with win7 and everything else.
but i also reinstalled wsjt and n1mm.

the last few days i try to reinstall log4om, but nothing helps

thanks for your help
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KI5IO
Log4OM Alpha Team
Posts: 1798
Joined: 16 Aug 2015, 16:30
Location: Plano, TX

Re: Provider Look up doesn't work

Post by KI5IO »

oe5mzl wrote: 04 Oct 2021, 19:24 In the shack i have an old computer (4 Years) with win10, which works with log4om.
But the performance of the system was really bad. So moved to win 7.
Log4om worked after the reinstallation.

In the last few days I may have reinstalled wsjt or n1mm, after which log4om no longer works properly.

but I set up the whole computer from scratch. with win7 and everything else.
but i also reinstalled wsjt and n1mm.

the last few days i try to reinstall log4om, but nothing helps

thanks for your help
Martin,

So you have scrubbed Windows 10 and went backwards to Windows 7 installation?

Your problems might be related to that old Windows 7 O/S. May be a lot of driver issues involved with that, but I can't say for sure.

If Terry has time he might also offer some observations with respect to going to an older O/S.
73 - Nolan Kienitz - KI5IO
Plano, TX
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Hello!

It would be great if he had time to give some advice.

Best regards
Martin
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G4POP
Log4OM Alpha Team
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Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

What is the Log4om release number? See help/about
73 Terry G4POP
oe5mzl
Novice Class
Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Release note – Version 2.17.0.0
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G4POP
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Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

oe5mzl wrote: 06 Oct 2021, 15:52 Release note – Version 2.17.0.0
And what happens when you click the test buttons indicated below by the red arrows?


Untitled.jpg
Untitled.jpg (54.8 KiB) Viewed 1724 times
73 Terry G4POP
oe5mzl
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Posts: 9
Joined: 02 Oct 2021, 10:35

Re: Provider Look up doesn't work

Post by oe5mzl »

Unbenannt.PNG
Unbenannt.PNG (65.37 KiB) Viewed 1717 times
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G4POP
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Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

send me by EMAIL not by posting here - BY EMAIL

1. The config.json file located at C:\Users\YOUR USER NAME\AppData\Roaming\Log4OM2\user

2. A log file - Help/open log file

to g4pop (AT) arrl.net
73 Terry G4POP
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G4POP
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Location: Burnham on Crouch, Essex UK

Re: Provider Look up doesn't work

Post by G4POP »

OK I actually missed the issue in the screenshot that you posted but having installed your config file that you emailed me onto my PC to replicate EXACTLY your settings I noticed that you have both primary and secondary lookups DISSABLED!

I selected the sources and everything works fine including the test lookup.

This is your set up using your config - The disabled checks are stopping it using the lookups!


Lookup 1.jpg
Lookup 1.jpg (100.95 KiB) Viewed 1679 times


This is after I changed the settings, note the test is working.



Lookup 2.jpg
Lookup 2.jpg (105.57 KiB) Viewed 1679 times


And just to prove it all works here is a live lookup of your call.


Lookup 3.jpg
Lookup 3.jpg (103.37 KiB) Viewed 1679 times

One thing to add is that you are only a ham member at QRZ to obtain full lookups you must have a PAID XML subscription to QRZ e.g. this is why your locator is not shown on the lookup.

If when you have enabled the lookups as above you still have problems then something is blocking the lookup on your PC try reducing the UAC (User account control) to the minimum or check for other malware protection blocking you.

This has to be a self inflicted issue or at least a local set up issue because yours is the only complaint of this kind from our full user base which is tens of thousands of users.
73 Terry G4POP
IT9BOR
New user
Posts: 2
Joined: 25 Nov 2020, 18:20

Re: Provider Look up doesn't work

Post by IT9BOR »

Hello de it9bor
I also have the same problem and couldn't figure out what may have happened.
I have done all the possible tests, I have not made any changes to the software and to the system, and for some weeks I have not been able to connect via log4om with the QRZ.COm and HAMQTH providers.
Why??
73 de it9bor
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