I'm a new ham (new ish) and i've tried all sorts of logging software - really liking Log4OM - thank you for writing it

Over past 12 months ish i have used all basic functions, uploading to LoTW, eQSL & Clublog no issues - also downloading QSL's from eQSL & LoTW... no issues at all...
I've checked eQSL and the confirmed QSL's are being downloaded without issue, however, LoTW doesnt seem to be downloading the confirmed QSL's and editing the logbook with a received date...
So, i've updated Log4OM again and TQSL but it still doesn't seem to be downloading QSL's from LoTW...
I passed my Full UK Licence at the end of August 2016 looking at the confirmed QSO's received from LoTW its doesnt seem to be collecting the ones for my new call...
Any ideas how i can collect them - like i said upload is fine but getting the confirmed ones back down its not happening

Thanks in advance
73 - Adam - MU0WLV