The program closes on its own

iw5akt · Post by **iw5akt** » 23 Apr 2020, 09:48

Hello,
since I updated Log4OM2 to version 2.5.0.0 the program closes itself after about 3 hours. This has already happened to me many times.
Do you have any advice?
Thank you.

Post by **KI5IO** » 25 Apr 2020, 13:40

iw5akt wrote: 23 Apr 2020, 09:48 Hello,
since I updated Log4OM2 to version 2.5.0.0 the program closes itself after about 3 hours. This has already happened to me many times.
Do you have any advice?
Thank you.

Claudio,

Is this "shut-down" still happening?

If it is take a look at the information needed and consider submitting a support ticket to see if we can help you debug this situation.

iw5akt · Post by **iw5akt** » 04 May 2020, 19:59

Hi,
the closure of the program still continues, but I would say randomly. The problem started after updating to version 2.5.0.0.
I checked the log but found nothing.
If you have any suggestions.
Thanks.

W2MJP · Post by **W2MJP** » 06 May 2020, 19:30

iw5akt wrote: 04 May 2020, 19:59 Hi,
the closure of the program still continues, but I would say randomly. The problem started after updating to version 2.5.0.0.
I checked the log but found nothing.
If you have any suggestions.
Thanks.

Im starting to have the same problem here. I am still using 2.4.0. Everything has been fine up until the past few days.

Post by **KI5IO** » 07 May 2020, 02:27

Have y'all looked at your Log File for any clues that may have been entered when it closed down?

Go to: Help / Open Log File

You may have to default the log level up to debug or trace to capture more data, but doing that can sometimes slow down the APP and could be tedious with an intermittent issue such as this.

Post by **G4POP** » 07 May 2020, 07:21

Does this happen while you are operating?

iw5akt · Post by **iw5akt** » 07 May 2020, 15:28

It happened to me several times while I was working with the program: inserting new qso, checking propagation; other times it closed when the program was doing nothing.
On no occasion did I have any other programs open on my pc.

Post by **G4POP** » 07 May 2020, 17:06

iw5akt wrote: 07 May 2020, 15:28 It happened to me several times while I was working with the program: inserting new qso, checking propagation; other times it closed when the program was doing nothing.
On no occasion did I have any other programs open on my pc.

But you were not transmitting?

iw5akt · Post by **iw5akt** » 07 May 2020, 20:23

While I was trasmetting, the program never closed.

Post by **G4POP** » 07 May 2020, 20:56

iw5akt wrote: 07 May 2020, 20:23 While I was trasmetting, the program never closed.

Ok assuming your windows battery saving and hibernation settings are OK I would suggest a clean reinstall of Log4om

The program closes on its own

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