log communicator - NO RIG STATUS

[ik2egl]

I cannot see in the LOG4MO communicator window any information on the rig status
omnirig is in use and connection with radio is ok
why I do not see rig info ?

[IW3HMH]

communicator must be enabled, log4om communications must be enable in settings too, and those 2 red balls should become green.

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