Log4OM 2.26.0 won't install - Windows 11

[ac5aa]

I am running 2.25.0 and after downloading 2.26.0 I have tried multiple times to install it but nothing happens. The "hourglass" shows for about 3 seconds then no further action. I have re-downloaded twice - no change. I have turned off my Norton Internet Security - no change. I have run the installer both as it exists, and as "administrator" - no change. I'm running out of things to try, so any help is appreciated. Configuration:
Dell XPS-8950
Intel 12th gen i7-12700
16 GB RAM
Windows 11 Home - 64-bit Ver 22H2

[G4POP]

Have you tried turning of anti virus and firewalls?

[DF5WW]

Or a broken download ? I have running Log4OM2 on my Dell Workstation (W10 Pro) and on my Huawei Smartbook D16 (W11 Home)
without any issues.

[ac5aa]

I have re-downloaded multiple times (4 or 5 now), and have stopped all firewalls and anti-viruses (Norton on both). No change in how it acts. Weirdly, 2.25.0 installed fine.

[HB9BRJ]

Have you looked into Windows Event Viewer? An app crash would normally leave some traces there. Running W11 Pro 22H2 here, but Log4OM portable. No need to run the installer.

[ac5aa]

Thanks for the tip - I see nothing in the Event Viewer, although I may not be looking in the right place. I just attempted to install again so I would have something current, and nothing shows up.

Question - I recently installed an older piece of software that required a certain .NET level to be installed, which I did - could it have been an older downlevel version that is now causing this problem? I have no idea how the various parts of Windows interact. Thanks all for your info so far - I suspect if I can't install the current level, it will continue to be a problem on newer ones as well.

[KI5IO]

Duane,

RE: NET levels ... I know that JTAlert needed a specific level of that program to be updated and this was over the past year or so.

Given that Lele has a notice on the Log4OM website that NET Framework 4.7.2 is required.

Here is the link with that data: https://www.log4om.com/download/

[HB9BRJ]

To see installed .NET versions, execute this in an admin cmd shell:

Code: Select all

reg query "HKLM\SOFTWARE\Microsoft\Net Framework Setup\NDP" /s

My Windows 11 22H2 (OS build 22621.1344) shows .NET version 4.8.09032, but also older 3.0 and 3.5 versions. Apparently they can coexist.

[ac5aa]

If I'm reading this correctly, looks like I have 4.0.30319 along with 4.8.09032. So, apparently it's not this. Here's what I see:

Microsoft Windows [Version 10.0.22621.1265]
(c) Microsoft Corporation. All rights reserved.

C:\Users\ac5aa>reg query "HKLM\SOFTWARE\Microsoft\Net Framework Setup\NDP" /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF\v4.0
HttpNamespaceReservationInstalled REG_DWORD 0x1
NetTcpPortSharingInstalled REG_DWORD 0x1
NonHttpActivationInstalled REG_DWORD 0x1
SMSvcHostPath REG_SZ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
WMIInstalled REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client
CBS REG_DWORD 0x1
Install REG_DWORD 0x1
InstallPath REG_SZ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
Release REG_DWORD 0x82348
Servicing REG_DWORD 0x0
TargetVersion REG_SZ 4.0.0
Version REG_SZ 4.8.09032

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client\1033
CBS REG_DWORD 0x1
Install REG_DWORD 0x1
Release REG_DWORD 0x82348
Servicing REG_DWORD 0x0
TargetVersion REG_SZ 4.0.0
Version REG_SZ 4.8.09032

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full
CBS REG_DWORD 0x1
Install REG_DWORD 0x1
InstallPath REG_SZ C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
Release REG_DWORD 0x82348
Servicing REG_DWORD 0x0
TargetVersion REG_SZ 4.0.0
Version REG_SZ 4.8.09032

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full\1033
CBS REG_DWORD 0x1
Install REG_DWORD 0x1
Release REG_DWORD 0x82348
Servicing REG_DWORD 0x0
TargetVersion REG_SZ 4.0.0
Version REG_SZ 4.8.09032

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0
(Default) REG_SZ deprecated

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0\Client
Install REG_DWORD 0x1
Version REG_SZ 4.0.0.0

[HB9BRJ]

Duane, your .NET versions are OK. As a test, I ran the 2.26.0 installer:
- UAC dialogue
- select language
- accept license agreement
- select destination
Do you see any of these items? Could it be that your UAC window is minimized in the taskbar?