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2.9 Installation error
Posted: 14 Sep 2020, 18:19
by G3ZSS
When I try and install 2.9.0 I get the following error message;

- Log4OM install.PNG (20.88 KiB) Viewed 5129 times
If I check the file properties, (right click on the folder and files) and check security properties, then all combinations are ticked "Allow" for permissions. If I select "Skip this file", then everything else installs OK and I can run the programme.
I am not installing as an Administrator.
Any ideas?
Re: 2.9 Installation error
Posted: 15 Sep 2020, 07:03
by M0GWC
Hi Peter,
Not helpful but I get a similar response when trying to upgrade from 2.8 to 2.9.
In my case the MoveFile failed error code is 2 and the explanation "The system cannot find the file specified"
OS is W10 64bit Home. I am installing as Administrator.
I have not tried to install using the skip file option but will give it a go.
Re: 2.9 Installation error
Posted: 15 Sep 2020, 07:10
by G4POP
Find the original configmanager file and I think you will find its read only or blocked in the properties, a recent Windows update did that to many files.
Re: 2.9 Installation error
Posted: 15 Sep 2020, 07:30
by M0GWC
Hi Terry, Thanks for that.
In my case the installation error shows it cannot find the L4ONG.ConfigManager.exe file, when I look in Log4OMNextGen folder I can find
such a file but with the .config suffix (L4ONG.ConfigManager.exe.config) This file is dated 30/07/2020 and 5KB.
I can confirm now that skip the file during the 2.9 install does allow the the install to complete and the application appears to work OK.
Re: 2.9 Installation error
Posted: 15 Sep 2020, 08:03
by G3ZSS
This is my file properties for L4ONG.ConfigManager.exe. I cannot see what is blocking it?

- Log4OM General.PNG (18.55 KiB) Viewed 5095 times

- Log4OM Security.PNG (19.52 KiB) Viewed 5095 times
Re: 2.9 Installation error
Posted: 15 Sep 2020, 09:25
by G4POP
Without Log4OM running try deleting the file then re-install 2.9
The file is only a tool we muse occasionally to update and change factors, not that important to you
Re: 2.9 Installation error
Posted: 15 Sep 2020, 13:09
by G0TMT
I get the same message so I did a little more digging. My antivirus software (Bitdefender) is blocking the installation, so I investigated that a little more too. This is the warning message it gives me:
The file C:\Program Files (x86)\IW3HMH\Log4OM NextGen\is-0PH49.tmp is infected with Gen:Variant.Barys.8268.
Now this is not a good sign!
I'm going to hold off on installing 2.9 until someone investigates this.
Mark
G0TMT
Re: 2.9 Installation error
Posted: 15 Sep 2020, 14:02
by G4POP
The dBITefender is a false positive, I have installed 2.9.0.0 several times and it's was checked by various A/V software without incident
Re: 2.9 Installation error
Posted: 19 Sep 2020, 15:59
by IZ3XNJ
I have same issue, it is 100% a BitDefender false positive, and in my case it is also a BitDefender bug, because the antivirus warn me about a threat but it doesn't tell me which one, there is no information in the bit defender warning list, and I can not instruct BitDefender to ignore it
I suggest to anyone who has the same problem to go to the web page
https://www.bitdefender.com/submit/ and submit Log4OM reporting it as a false positive so that they will verify it... if more people make the same report, maybe they fix it more quickly
Re: 2.9 Installation error
Posted: 19 Sep 2020, 16:08
by G4POP
Be like me and dump the software, I have relied just on Windows Defender and MalwareBytes for many years, got fed up with antivirus software taking over my PC and changing things without warning.