Installation Failure

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GW8HWS
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Posts: 2
Joined: 09 Nov 2020, 17:27

Installation Failure

Post by GW8HWS »

Sorry - posted this in the wrong forum ( v1 instead of 2)

Hi

just starting with this and I have a fatal install failure on v 2.9
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. The initial user details page has no country lookup, no map and so I cant get into the program.
Environment is Win 10 v 20H2. up 64 bit updated to KB4579311. Machine is an i7 with 16Gb RAM. Running on a domain under AD.
Log4Om reports initialisation with errors: INI file not found. Message in map field is "Exception no date in local tile cache"

Looks like there is something missing in the install package - or a file has been placed in the wrong location during install.
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G4POP
Log4OM Alpha Team
Posts: 11592
Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Installation Failure

Post by G4POP »

Have you tried a fresh download and re-install?

Did you install to the default directories?

Did you try entering your call sign?
73 Terry G4POP
GW8HWS
New user
Posts: 2
Joined: 09 Nov 2020, 17:27

Re: Installation Failure

Post by GW8HWS »

HI

yes to all the above. I've also rebooted the machine. Now I have success BUT ONLY BY USING "RUN AS ADMINISTRATOR". This seems a little strange as according to the manual I shouldn't have to do this. I have not loaded the Omnirig add-ons, just the plain logger. It's not a problem, now I've got into it. It wouldn't be the only program that requires this. :( I can set it up to run automatically as administrator anyway, but I never run elevated anyway unless it is essential - far to dangerous in this day and age!

DO you know how may users are running under Active Directory? I am wondering if it is a function of a GPO. Willing to share these ( in private) if you want to check them out.

many thanks for the quick reply
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G4POP
Log4OM Alpha Team
Posts: 11592
Joined: 21 Jan 2013, 14:55
Location: Burnham on Crouch, Essex UK

Re: Installation Failure

Post by G4POP »

If your going to use Omnirig (Highly reccommended) and also the WSJT programs you will need to run all elevated to take advantage of the Omnirig multithreading capabilities.

Glad your sorted - Now to bed CUL
73 Terry G4POP
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