Awards and cluster

[ok1svd]

Hello everyone
I have a few questions.
1. I have a confirmed connection, eqsl ticket, but the picture in LOG4OM is missing
2.There are 7 call signs in the cluster from 3715.0 to 3728.0, but there is only one on the right map of the band. why ??
3.Missing awards. I did not find any settings in the manual
Can you help me with the problems?
Many thanks

[G4POP]

1. I have a confirmed connection, eqsl ticket, but the picture in LOG4OM is missing

You are confusing the on line lookup of bio pictures from the on line website with an eqsl confirmation QSL card which can be viewed from the QSO edit window 'attachments' tab - See our user guide which describes these features in detail!

2.There are 7 call signs in the cluster from 3715.0 to 3728.0, but there is only one on the right map of the band. why ??

User guide page 65

3.Missing awards. I did not find any settings in the manual

Do you mean there is not a list of awards? if so try updating the awards from the 'Settings/update resources' menu

[ok1svd]

1.Did you mean this window? Yes, the image is missing here.
2.I'm sorry I didn't understand. I will study again
3.Yes, the list of awards is missing. Yes, it is missing even after the update.
In Log4OM v1. both functions work (Picture qsl and award)
Thank you very much for your support.

[G4POP]

1. Try a fresh download and install of Log4om

2. Do a full EQSL download from your 1st aso to the currdnt time and remember to check the box to download the confirmation cards

Number 2 will take a long time so be patient

Turn off your antivirus and firewall software in case it's blocking

[ok1svd]

Hi
Thanks for your support.
I must uninstall and all data deleted(Probably some mistake in profile). Install again and repair from backup.

Thanks

[G4POP]

No just re-install over the existing installation all will be saved but make a backup anyway for safety